Privacy Policy


Groupe-conseil Solertia inc./ Solertia Consulting Group Inc. (“Solertia”, “we”, “us” or “our”) is committed to protecting the privacy and security of your information. This privacy policy (“Policy”) describes how we collect, use and disclose your personal information and how this personal information can be consulted and corrected when necessary. This Policy also explains how cookies are used on our Website.

By visiting <http://www.solertia.ca/> (“Website”), contacting us or agreeing to receive emails from Solertia, you accept the terms and conditions of this Policy.

This Policy does not extend to websites operated by third parties. Solertia is therefore not liable for their privacy policies, procedures and practices.

1. Collection of Information

We collect your personal information in several ways, including when you enter information on our Website, contact us by telephone or by email, post on our social media accounts, etc. Depending on the circumstances, personal information may include your name and email address(es).

We also collect data relating to your visit to our Website. This information may include your IP address, the date, time and duration of your visits as well as the web pages you consulted. Our Website, like most other commercial websites, also uses cookies. These are files that are installed on your computer hard drive or web browser in order to collect information such as your language of preference, browsing history and browser type and version, all for the purpose of optimizing your experience on our Website. We use cookies to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. These cookies cannot be used to extract personal information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to disable all cookies. Disabling cookies on your browser could adversely affect your browsing experience on the Website.

When you are a client of the firm, we may collect different information, including on your financial situation, government filings of numerous kinds (rollover forms, various elections, etc.), personal information of directors or employees, documents pertaining to applications for Government assistance, SINs, personal addresses, marital status and other information for preparation of income tax returns (personal and if applicable corporate), in order for us to provide the service for which we are retained.

The legal bases for our processing of personal information are primarily that the processing is necessary for providing the Website and that the processing is carried out in our legitimate interests, which are further explained in the “Use and Communication of Information” section. We may also process personal information upon your consent, asking for it as appropriate.

2. Use and Communication of Information

We take steps designed to instruct employees to only access your personal information to fulfil their employment duties, as per our Employee Manual and or our Quality Assurance Manual. We use and disclose your personal information mainly:

  • to offer our services, including but not limited to human resources consulting, tax credits and grants applications;
  • to operate, maintain, enhance and provide all features of the Website, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Website;
  • to understand and analyze the usage trends and preferences of our users, to improve the Website, and to develop new products, services, feature, and functionality;
  • to send you communications; or
  • for any other purposes authorized or required by law.

When we disclose your personal information to third parties, we take reasonable measures to ensure that the rules set forth in this Policy are complied with and these third parties provide sufficient guarantees to implement appropriate technical and organisational measures in order to safeguard and protect your information.

In the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of Solertia, in whole or in part, your personal information may be transferred as part of the due diligence process or the transaction.

We may finally make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding your interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Website.

3. Retention of Information

Your information will be stored in our servers located in Montreal, Québec.

Solertia has implemented various physical, administrative and technical safeguards designed to protect the confidentiality and security of personal information under our control. However, no security measures are absolute or wholly guaranteed.

Solertia will maintain your personal information for as long as a business need exists (via cloud backups, laptops computers, desktop computers, mobile devices and offsite tape backups), or as required by applicable laws, regulations, or government orders.

4. Right to Access and Correct

On written request and subject to proof of identity, you may access the personal information that we hold, and ask that any necessary corrections be made, where applicable, as authorized or required by law. However, to make sure that the personal information we maintain about you is accurate and up to date, please inform us immediately of any change in your personal information.

If you are a citizen of a European country, you may be entitled to additional rights under the GDPR, including: (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to access your personal information and certain other supplementary information, under certain conditions; (iii) the right to object to unlawful data processing, under certain conditions; (iv) the right to erasure of personal information about you, under certain conditions; (v) the right to demand that we restrict processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or believe your personal information is inaccurate; (vi) the right to data portability of personal data concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vii) the right object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions; (viii) the right to lodge a complaint with data protection authorities. If you want to learn more about your rights under the GDPR, you can visit the European Commission’s page on Data Protection at: <http://ec.europa.eu/justice/data-protection/index_en.htm>.

5. Update

Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify the Policy, we will make it available through the Website, and indicate the date of the latest revision, and will comply with applicable law. Your continued use of the Website after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.

6. Contact

If you have any questions or comments about this Policy or your personal information, to make an access or correction request, to exercise any applicable rights, to make a complaint, or to obtain information about our policies and practices with respect to any service providers outside Canada, our Privacy Officer (or Data Protection Officer) can be reached by mail or email using the following contact information:

Solertia Consulting Group Inc.
Privacy Officer
3333, boulevard Graham Bureau 400
Montréal (Québec) H3R 3L5
privacy@solertia.ca

Last Update: September 2018

Solertia Montreal 
3333 Graham Blvd, suite 400
Montreal, Quebec, H3R 3L5
Tel.: (514) 227-8008

Toll free : 1 844 220-8008


Solertia Toronto
2 St. Clair Ave West, suite 1800
Toronto, Ontario M4V 1L5
Tel.: (416) 922-1313


Solertia Quebec
1020 Bouvier Street, suite 400
Quebec, Quebec, G2K 0K9
Tel. : (418) 204-8008


E-mail : info@solertia.calinkedingooglefacebook